FEDTRUST FEDERAL CREDIT UNION CORE SOFTWARE UPGRADE
On October 1, FedTrust FCU upgraded our core software to provide new services to our members.
The first change you’ll see is in our Online Banking – it’s got a new look and a new name: It’s Me 247!
The first time you log in to It’s Me 247, you will need to enter your account number and a new PIN. Your account number hasn’t changed, but your PIN has been re-set to the last 4 digits of your Social Security Number. You will then be prompted to choose a new password and challenge questions. You also have the option to assign a unique username to your It’s Me 247 account.
What is NOT CHANGING After the Software Upgrade?
- Your Account (Member) Number stays the same.
- Your ATM and Debit Cards – the PIN on your cards will stay the same (but stay tuned – we will be introducing new EMV chip cards in the next 3 months!)
- Checks, pre-authorized payments, and direct deposits
New Benefits Available After the Software Upgrade
Improvements to Online Banking includes balance alerts, cleared check images, and payment to credit cards.
More efficient in-person service when you visit our branch office.
More enhanced products and services coming in the future.
Audio Teller - Just call 833-394-4829 – toll free and enter your account number as your login and use the last four digits of your social security number as your password
Frequently Asked Questions
What is a core software?
The core software is the computer system that FedTrust FCU uses to maintain members' accounts and loans, and to process transactions.
Why is FedTrust FCU converting to a new core software?
Our new core software will allow us to serve you more efficiently and enable us to offer you new products and services in the future.
Is my personal data safe during the conversion?
Yes, your personal data and account information is safe and secure, as always.
Are my funds still safe and secure?
Yes, your funds remain secure. All FedTrust FCU accounts continue to be insured by the National Credit Union Administration (NCUA) Share Insurance Fund - up to $250,000 per account.